Damaged, defective, or incorrect items
SAFASOL products are made to order. If your item arrives damaged, defective, or incorrect, contact us within 14 calendar days of delivery. Eligible claims may receive a replacement or refund.
How to report a problem
Email support@safasol.com with your order information, a description of the issue, and clear photos of the item and the problem. Please contact SAFASOL before attempting any return, and do not mail an item back unless we specifically instruct you to do so. This reporting window does not limit any longer period or remedy required by applicable consumer law.
Returns and exchanges
Because each product is made to order, returns or exchanges for change of mind, an incorrect size or color selected by the customer, or other buyer-preference reasons are generally not accepted.
Cancellations: SAFASOL products are made to order, and fulfillment may begin shortly after payment is confirmed. Cancellation or change requests are not guaranteed. Once production begins, orders generally cannot be canceled or modified. This does not affect customers' rights under applicable consumer protection laws.